The following checklists may help you to solve problems.

If you are new to JUMP then try following the short tutorial Starting a New Song.

No Sound at All

• Is the volume too low?
• Have you tried the quick test?
• Do you have MIDI compatible sound installed and working properly on your computer?
• If using external MIDI hardware, is it configured correctly to receive MIDI?
• Are the MIDI ports set correctly? (Mix Page)
• Are the MIDI channels set correctly? (Mix Page)
• Is another application hogging your MIDI sound facility?
• Are any tracks unexpectedly soloed? (Track Headers)
• Are the required tracks muted? (Track Headers)

No Sound on a Particular Track or Motif

• Are any other tracks soloed? (Track Headers)
• Is the track muted? (Track Headers)
• Is the track volume too low? (Mix Page)
• Is the track MIDI port set correctly? (Mix Page)
• Is the track MIDI channel set correctly? (Mix Page)
• Is the track patch set correctly? (Mix Page)
• Is the track octave set correctly? (Mix Page)
• Are the motif strength setting high enough? (Strengths)
• Are the probability settings unexpectedly removing notes? (Probabilities)
• Are the humanisation settings unexpectedly changing notes? (Humanise Page).
• Are the chord voicings mainly using 7th notes when only 3 note chords are in use? (Chord Voicing)

No Audible Changes when Editing

• Are you sure that you are listening to the same track as you are editing?
• Are you editing a section or motif that is not currently playing?
• Are you editing a section or motif that is muted or otherwise not in use? (look out for the "Not in Use!" warning)
• Is the step you are editing disabled as a result of rests, probabilities or note tying?
• Some controls have subtle effects that may not be immediately apparent (especially on the Humanise Page).

Erratic Timing

• Certain software synthesizers exhibit serious timing problems when their MIDI ports are first opened. If you encounter this problem try inserting a silent one bar long section at the beginning of each song.
• Certain software synthesizers exhibit timing problems when receiving small amounts of regular note data - such as a solo 8th note hi-hat pattern. If you encounter this "stuttering" problem you might like to try the following crude workaround. Use a spare track with it's volume turned down to send lots of extra (but silent) notes to another MIDI channel of the same synthesizer. Test whether this improves the timing by muting and un-muting this dummy track.
• Are the humanisation settings unexpectedly changing notes? (Humanise Page).
• Are the probability settings unexpectedly removing notes? (Probabilities).
• Are other applications hogging the CPU or otherwise interfering?

Multiple Tracks Using the Same Synthesizer Channel

• Your synthesizer is probably in "Omni On" mode and so is ignoring the MIDI channel information. Consult your synthesizer manual to see how to switch Omni to off - try looking for "Omni", "Multi-Timbral Operation" or "MIDI Modes" in the index.

Sounds Cut-out at End of Song

• Certain software synthesizers cut off all sound when their MIDI port is closed. If you encounter this problem try appending a silent bar to the end of each song.

Note Playing Continuously

• Sometimes a synthesizer can miss a MIDI note off command; although rare, this leaves a note playing continously. If you encounter this problem use the MIDI Panic! option to force all notes off. This problem is often caused by chaining too many MIDI devices off a single MIDI port.

Can't Adjust the Tempo

• To adjust the tempo place the mouse pointer over one of the BPM values and then drag the mouse up or down while holding down the left mouse button. See tempo for more details.

Can't Adjust LSB or MSB

• To adjust the LSB or MSB values place the mouse pointer over one of the values and then drag the mouse up or down while holding down the left mouse button. See Mix Page for more details.

Problems after changing CC

• Changing from sequencing one CC to sequencing another can leave the old CC with an unexpected value. It's easier to keep track if you only use one type of CC for all motifs that share the same track or MIDI channel.
• Avoid using those CCs marked with a "!" in the CC menu.

Still Stuck!

• Have you read about basic operations and controls?
• Have you tried the quick test?
• Have you examined the demo songs?
• Have you followed the short tutorial Starting a New Song?
• The key things to learn about are the mix page, playlist, section pages and the lead/bass, chordal and rhythm motif editors.
• Try looking for a solution at www.hardnote.com.
• Please email details of your problem to support@hardnote.com and we'll get back to you as quickly as possible.

Next topic: Contents > Glossary

A Guide to Using JUMP - Copyright © 2003 - 2008 Hard Note Software Ltd